How to write a Customer Service Resume
Creating an effective customer service profile or CV (Curriculum Vitae) will require you to highlight your relevant expertise and experiences. A well-written CV or resume and a professional cover letter, in addition to a professional LinkedIn profile, can make a the difference in obtaining the job you want. At Lower Hutt Resume, we specialize in providing resume and CV writing services along with cover letter writing services and LinkedIn profile optimization to make to stand apart from your competitors. In this article, we will explain how to present the quality of service you provide on your resume or CV, demonstrate the skills of customer service on a resume or CV and offer suggestions for writing about customer service expertise.
How do you describe the quality of service you provide on the resume or CV:
When you are describing your service to customers experience, be sure to focus on specific tasks and responsibilities. Use action verbs, like "assisted," "resolved," or "responded," to describe your tasks. Also, be sure to include any pertinent measures, such as the percentage of satisfaction with your customers, to illustrate your impact.
How do you show your the skills of customer service in a resume or CV:
Alongside describing the experience you had, it is important to identify specific abilities that relate to customer service, including communicating and problem-solving skills. Include any relevant training or certifications, such as a customer service training course or certificate with a particular customer care software.
What should I write about in regards to customer service skills:
When you write about your customer service abilities, concentrate on the most important and relevant skills for the job you’re applying for. For example, if the job requires a lot phone communication, highlight your skills and experience in telephone customer service.
How can I document my experiences with my customers?
When writing about your experience with your customer service experience, make sure you use specific examples and quantify your accomplishments. As an example, instead of simply saying "Helped customers with their queries," say "Assisted an average of 50 people per day with their questions, which resulted in a 90percent satisfaction rate."
By following these recommendations that you will be able to craft a customer service resume or CV, cover letter and LinkedIn profile that shows your relevant experiences and abilities and make you a good applicant for positions in customer service. Be sure not to proofread the resume, CV and cover letter prior to submitting it and consider soliciting help from an expert at Lower Hutt Resume if you need assistance.
